What is Heaven Sent Pretty? Heaven Sent Pretty is an Australian sleepwear brand based in Southwest Western Australia, dedicated to creating elegant, comfortable, and timeless sleepwear. Our collections are designed to help you unwind beautifully — combining soft, breathable fabrics with modern, feminine designs.

Where are you located? We are proudly based in Southwest WA, with our online store serving customers across Australia and selected international destinations.

How can I contact you? You can reach our friendly team by emailing info@heavensentpretty.com.au or by using the contact form on our Contact Us page. We aim to respond within 24 hours.

How long does it take to process my order?

Orders are processed within 1–3 business days. You’ll receive an email confirmation once your order has been dispatched.

What are your shipping options? We offer Standard and Express shipping through Australia Post.

• Standard shipping: 3–7 business days (within Australia)

• Express shipping: 1–3 business days (within Australia)

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Do you ship internationally? Yes, we ship to selected international locations. Shipping costs and delivery times are calculated at checkout based on your region.

How can I track my order? Once your order ships, you’ll receive a tracking number via email so you can follow your parcel through the Australia Post tracking system.

What if my parcel is lost or delayed? If your parcel hasn’t arrived within the expected timeframe, please contact us at info@heavensentpretty.com.au with your order number, and we’ll assist you promptly.

What is your return policy? We accept returns within 14 days of delivery for items that are unworn, unwashed, and in original packaging with tags attached. Due to hygiene reasons, worn or washed sleepwear cannot be returned.

How do I start a return or exchange? Email info@heavensentpretty.com.au with your order number and reason for return. Our team will provide detailed instructions and a return address.

Do you offer refunds or store credit? Refunds are issued to the original payment method once your return is received and inspected. You may also choose store credit for future purchases.

What materials do you use? Our sleepwear is crafted from premium fabrics such as 100% linen, jersey cotton, charmeuse satin, and silk blends, chosen for their softness, breathability, and durability ideal for the Australian climate.

How should I care for my sleepwear? We recommend cold gentle machine washing or hand washing with mild detergent. Avoid bleach and tumble drying. Hang or lay flat to dry in the shade to maintain quality and colour.

Heaven Sent Pretty is the home of the ultimate curvy and petite fit designed for comfort, confidence, and effortless style.

Our sleepwear is cut for curves, with gorgeous silhouettes that fit like no other.

If you’re a size 16 and prefer a more relaxed fit, we recommend going up a size and selecting XL.

How to Measure

Bust: With your arms by your side, measure around the fullest part of your bust.

Waist: Measure your natural waistline, keeping the tape comfortably loose.

Hips: With your legs together, measure around the widest part of your hips.

If you’re between sizes, we recommend sizing up for a more relaxed, comfortable fit.

What payment methods do you accept? We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Afterpay for flexible and secure checkout options.

Can I use more than one discount code? Only one discount code can be used per order unless otherwise stated during special promotions.

Do you offer gift cards? Yes! Heaven Sent Pretty digital gift cards are available in various denominations — perfect for birthdays, bridal gifts, or a little self-care treat.

Do I need an account to shop? No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and access exclusive offers.

How do I reset my password? Click “Forgot Password?” on the login page and follow the instructions to reset your password via email.

Do you have a rewards or loyalty program? Yes! Our Heaven Rewards program lets you earn points for purchases, reviews, and referrals — redeemable for future discounts.

Can I collaborate with Heaven Sent Pretty? We love partnering with Australian influencers, stylists, and content creators who share our passion for comfort and style. Email info@heavensentpretty.com.au with your details and proposal.

Do you offer wholesale opportunities? Yes, we welcome wholesale and boutique partnership enquiries. Please contact info@heavensentpretty.com.au for pricing, minimum order details, and collaboration options.

Thank you for choosing Heaven Sent Pretty designed with love in Southwest Western Australia, where comfort meets elegance.

If your question isn’t answered here, please reach out to us at info@heavensentpretty.com.au for personal assistance.